Quality Assurance & Refunds
Packet quality standard
Each packet is graded for sowing quality, seal integrity, and variety accuracy before leaving our packing bench. Outer cartons include moisture-barrier protection suitable for multi-day transit.
When refunds apply
- Incorrect variety or packet quantity versus the confirmed invoice.
- Carrier-confirmed loss after investigation.
- Transit damage causing unusable packets, documented with timestamped photos.
Claim procedure
Notify us within ten hours of delivery scan via Track & Support. Attach images of the shipping label, packaging, and affected packets. Our seed desk reviews claims within two business days.
Remedies offered
Depending on availability we may offer replacement dispatch, partial credit, or full refund to the original payment method. COD refunds are processed as account credit or UPI transfer.
Non-refundable situations
Subjective colour preferences, minor natural markings, or packets opened before reporting are outside the refund scope.